SMILE SHIPPING POLICY etc.
updated 3/26/14*Shipping Rates
FREE Shipping available in the United States (excluding
Hawaii and Alaska):
For orders over $50, shipping and handling is FREE (except
for Heavy Orders as described below).
For orders under $50, there is a flat rate $8.95 shipping
& handling charge.
Please be aware that if you order very heavy items, such as
the large sizes (i.e. 2 or 5 lb) of our Really Raw Honey or large sizes (i.e. ½
gal or gal) of Dr. Bronner’s liquid soap, we will charge you the actual cost to
ship your package. This allows us to
offer FREE shipping for the vast majority of our orders.
*International, Hawaii, Alaska Orders
For all orders to be shipped outside the continental United
States, we will only charge you the actual cost of shipping by the US Postal Service’s Global Airmail. You may request a different shipping carrier
or service at the time you place your order.
In order to charge you for the true cost of shipping, you
will see two separate charges on your credit card bill. The first charge will be for your merchandise
purchased. The second charge will be the
actual cost to ship your order.
A word about the cost of shipping: Those orders that are small, light, or to be
sent to an address nearer to the US will cost less to ship; orders that are
bigger, heavier, or to be sent farther will cost more to ship. We are always careful to package your order
to take up as little space and weight as possible, while still ensuring that your
items will arrive safely.
For all orders with premium shipping, there is a flat rate
For this flat rate, we will send your package by UPS 2 day
mail. We are only able to ship orders
Monday through Friday, so orders placed after 9am on Friday and at any time on
Saturday or Sunday will not be collected and shipped until Monday. We are unable to offer Premium Shipping on
items described under Heavy Orders above.
*Questions About Your Order
Smile is committed to your complete satisfaction. The easiest, most efficient way to contact us
concerning any issues with your order is via e-mail to firstname.lastname@example.org. Please include your name and daytime phone
number. You can expect a reply from us
within 24 to 48 hours.
We can also be reached by phone at (301) 474-8791. We are available on Monday 10am to 6pm,
Tuesday 10am to 8pm, and Wednesday through Friday 10am to 6pm. (Eastern
Standard Time). Staff at our store will
also be happy to leave a detailed message for our customer service manager if
you call Saturday 10am to 6pm or Sunday 12pm to 5pm.
If we backorder an item from your order, we will ship you
those items as soon as they arrive in our store (normally 7-10 days). In case
of longer than normal out of stocks (see below), you will be advised by
Customer Service of an extended wait & asked if you would still like the
item. For backorders, you pay no
Something to keep in mind if your item has been
Surrounded by shortcuts and convenience, it is easy to
forget that herbs have growing seasons. If there is high enough demand for (as
an example) eyebright herb and all of our vendors are out of stock, we
sometimes have to wait until the next crop has been harvested before more of
the herb is available anywhere in the US.
Also, small, independent companies like African Formula can
also run out of what they need to make a product for short periods of
time. When one of our suppliers is out
of stock for a long time, eventually we run out of stock too, making it
impossible to send you your order as quickly as we would like.
If you would like information about your backorder, please
feel free to ask us at smileherbalist [at] gmail.com. We will be happy to chat with you.
*Order Changes or Cancellations
Since our orders are usually shipped within 24-48 hours, if you would like to make changes to your order, please call between 10am and 2pm the day you place your order, or the next business day (Monday through Friday). We do not fulfill orders on the weekend and staff may be unable to access your order. We also welcome e-mails at smileherbalist [at] gmail.com.